Terms and Conditions
All prices quoted on this site are subject to change without notice due to market fluctuations, changes in duty, GST and other government charges. If your order includes a product that is not available, we will contact you and provide suggestions on another product as near as possible in style, quality and price. Whilst every effort is made to ensure that all vintages are current, if the stocked vintage changes before you receive your order, we will contact you to inform you of the change to the vintage and determine if you still want the product. All wines must be paid for prior to dispatch.
Returns and Claims
Prancing Horse Estate is proud of the quality of its products and is confident they will meet your expectations. If you are unhappy with our product we offer a 30-day refund policy for goods and delivery charges on wine returned to our cellar door in good condition.
Please contact us to make return/refund arrangements. Any faults or breakages that occur during transit to you are replaced under insurance. Once we receive returning goods, we will refund the purchase price, usually within 14 days.
Should you have a corked bottle of Prancing Horse Estate Wine, please contact us at info@Prancing Horseestate.com.au to organise a replacement.
Prancing Horse Estate uses the specialised wine delivery network at Australia Post to deliver your goods. This service requires a signature upon delivery for security purposes. If you choose to have the goods delivered to your home or business and you are out when the delivery is attempted, a card will be placed in your letterbox and your package will be securely stored at your local post office for collection. The post office keeps your parcel for a maximum of 14 days. Should you give us an authority to leave, all responsibility for the wine falls to you once the goods have been left at your requested delivery location.
Delivery can take up to 14 working days, but this time frame can be shorter depending on the delivery network at that time and your distance form major centres. If you have any concerns, please call us on 0419 393 145.